Privacy Policy

Trening centar Baza, Jovana Dučića 84, Istočno Sarajevo, Bosnia and Herzegovina, phone +387 66 788 876. This privacy policy explains what data we collect through tcbaza.ba, why we collect it, and how it's used.

Contact form: when you send us a message through the Contact page, we collect your name, email address, phone number (if provided), and the message content. The message is stored in our internal system, accessible only to authorized staff, and used solely to respond to your inquiry. It isn't shared with third parties beyond the services that technically run the site and deliver email (see below).

Visit analytics: if you accept analytics cookies, we use Google Analytics 4 to understand which pages are visited and how visitors use the site (visit counts, device type, approximate city-level location). This data is aggregated and isn't used to identify individuals.

We don't create user accounts for site visitors or collect their passwords.

The site only uses cookies if you accept analytics via the consent banner — without that consent, Google Analytics doesn't load and sets no cookies. Core site functionality (navigation, language) doesn't require cookies that need your consent.

Meta Pixel (Facebook/Instagram): the code is in place for future marketing use, but it is currently disabled and collects no data until switched on.

Resend — the service that technically delivers the email when you submit the contact form. It sees your message content and email address solely for delivery purposes.

Google Analytics 4 and Google Maps (for the location embed) — Google may process data about your visit under its own privacy policy.

Vercel (hosting) and Neon (database) — the infrastructure that runs the site and our internal system. They store and process data solely on our behalf.

Messages sent via the contact form are kept as long as needed to respond to the inquiry and follow up on any membership or scheduling arrangement, then deleted or archived per good business practice.

At your request, we permanently delete the message and any related data from our internal system.

You have the right to request access to, correction of, or deletion of data we've collected about you. For any request or question, call us at +387 66 788 876.